There is no purchase limit.

The website operates 24/7, please refer to the order cycle:-

Order Cycle	V-Shop Purchase Order Cycle
*V-Shop Clearance Sales (Jan)	13th Jan 2025 to 15th Jan 2025
V-Shop Order Cycle 1	20th Jan 2025 to 10th Feb 2025
*V-Shop Clearance Sales (Feb)	11th Feb 2025 to 13th Feb 2025
V-Shop Order Cycle 2	20th Feb 2025 to 10th Mar 2025
V-Shop Order Cycle 3	11th Mar 2025 to 10th Apr 2025
*V-Shop Clearance Sales (Apr)	11th Apr 2025 to 15th Apr 2025
V-Shop Order Cycle 4	20th Apr 2025 to 10th May 2025
V-Shop Order Cycle 5	11th May 2025 to 10th Jun 2025
*V-Shop Clearance Sales (Jun)	11th Jun 2025 to 13th Jun 2025
V-Shop Order Cycle 6	20th Jun 2025 to 10th Jul 2025
V-Shop Order Cycle 7	11th Jul 2025 to 10th Aug 2025
*V-Shop Clearance Sales (Aug)	11th Aug 2025 to 13th Aug 2025
V-Shop Order Cycle 8	20th Aug 2025 to 10th Sep 2025
*V-Shop Clearance Sales (Sep)	11th Sep 2025 to 15th Sep 2025
V-Shop Order Cycle 9	20th Sep 2025 to 10th Oct 2025
V-Shop Order Cycle 10	11th Oct 2025 to 10th Nov 2025
*V-Shop Clearance Sales (Nov)	11th Nov 2025 to 13th Nov 2025
V-Shop Order Cycle 11	20th Nov 2025 to 10th Dec 2025
V-Shop Order Cycle 12	11th Dec 2025 to 10th Jan 2026

**Clerance sales: subsequence clearance sale dates will be communicated in V-Shop main page.

No, pick-up locations are predefined based on your current assigned work location. If there's an error, please contact us through the "Contact Us" page to reach Plant HR or PIC for outstation associates.

Yes, you can simply visit www.vshop.vindamall.com on your phone's browser. For a better visual, using a laptop/PC browser for placing orders.

Yes, the campaign site will be set up and enabled when cash sales are open. Purchases limited to MEGA associates ONLY.

Edit your mobile number in your "User Profile" after logging into Vindamall.

Yes.

Please use your laptop login access:
Email: 123456@vinda.com [Format: @vinda.com]
Password: (same as your laptop login)

For office associates, use the same login access as your laptop.
For production associates, you'll receive this information via Plant HR notice. If not received, contact us through "Contact Us" to reach Plant HR or PIC for outstation associates.

We accept online banking via a payment gateway. Payment will no longer be deducted from your salary.

Order Status	Definition
Pending / Pending Payment	Upon clicking Checkout from V-Shop, order will be created and status will be "Pending/Pending Payment". *NOTE: If browser is closed without complete or cancel the payment, order status will remain Pending. The ordered will be reserved until system releases the stock back to public, and order status will be "Canceled".
Processing	Upon payment made successfully, the order had been received and confirmed on V-Shop.
Ready to Collect	During the first day of collection day, the order status will be updated to "Ready to Collect" with QR for collection purpose.
Completed	Upon collection, Logistic associate confirms your order had been collected on Fulfillment Microsite, your order status will be updated to "Completed'.
Verified	Upon security verification, Security Guard will verify your order on Fulfillment Microsite, your order will be updated to "Verified".
Canceled	Upon clicking "Cancel" payment on the payment gateway, your order will be updated to cancel. Alternatively, when your order status is "Pending / Pending Payment" for more than X minutes, status will be updated to "Canceled".

Order Cycle	V-Shop Purchase Order Cycle	Collection Date
*V-Shop Clearance Sales (Jan)	13th Jan 2025 to 15th Jan 2025	"3rd Feb 2025 to 21th Feb 2025 *Heavy loading on 20 & 21 Feb 2025"
V-Shop Order Cycle 1	20th Jan 2025 to 10th Feb 2025	28th Feb 2025 to 10th Mar 2025
*V-Shop Clearance Sales (Feb)	11th Feb 2025 to 13th Feb 2025	"13rd Mar 2025 to 24th Mar 2025 *Heavy loading on 23 & 24 Mar 2025"
V-Shop Order Cycle 2	20th Feb 2025 to 10th Mar 2025	28th Mar 2025 to 10th Apr 2025
V-Shop Order Cycle 3	11th Mar 2025 to 10th Apr 2025	28th Apr 2025 to 10th May 2025
*V-Shop Clearance Sales (Apr)	11th Apr 2025 to 15th Apr 2025	"5th May 2025 to 23th May 2025 *Heavy loading on 22, 23 May 2025"
V-Shop Order Cycle 4	20th Apr 2025 to 10th May 2025	28th May 2025 to 10th Jun 2025
V-Shop Order Cycle 5	11th May 2025 to 10th Jun 2025	30th Jun 2025 to 4th July 2025
*V-Shop Clearance Sales (Jun)	11th Jun 2025 to 13th Jun 2025	"7th Jul 2025 to 18th Jul 2025 *Heavy loading on 21, 22 Jul 2025"
V-Shop Order Cycle 6	20th Jun 2025 to 10th Jul 2025	28th Jul 2025 to 4th Aug 2025
V-Shop Order Cycle 7	11th Jul 2025 to 10th Aug 2025	28th Aug 2025 to 3rd Sep 2025
*V-Shop Clearance Sales (Aug)	11th Aug 2025 to 13th Aug 2025	"4th Sep 2025 to 19th Sep 2025 *Heavy loading on 18, 19 Sep 2025"
V-Shop Order Cycle 8	20th Aug 2025 to 10th Sep 2025	28th Sep 2025 to 10th Oct 2025
*V-Shop Clearance Sales (Sep)	11th Sep 2025 to 15th Sep 2025	"13th Oct 2025 to 31th Oct 2025 *Heavy loading on 12, 13 Oct 2024"
V-Shop Order Cycle 9	20th Sep 2025 to 10th Oct 2025	28th Oct 2025 to 3rd Nov 2025
V-Shop Order Cycle 10	11th Oct 2025 to 10th Nov 2025	28th Nov 2025 to 4th Dec 2025
*V-Shop Clearance Sales (Nov)	11th Nov 2025 to 13th Nov 2025	"9th Dec 2025 to 26th Dec 2025 *Heavy loading on 25, 26 Dec 2025"
V-Shop Order Cycle 11	20th Nov 2025 to 10th Dec 2025	28th Dec 2025 to 4th Jan 2026
V-Shop Order Cycle 12	11th Dec 2025 to 10th Jan 2026	28th Jan 2026 to 3rd Feb 2026

NOTE: No collection is open during weekend or public holiday.
*Subsequent Clearance Sales dates will be communicated in V-Shop Homepage.
**UPDATE: Effective 28th May 2024, due to the order volume, the monthly order cycles from V-Shop will be open for collection for 5 workdays ONLY until further notice.

On the first collection date for the order cycle, you'll receive a QR code via email or check your "Order History" for your V-Shop Collection QR and invoice. These serve as proof of purchase.

Cancellation is not allowed. Please review your order carefully before proceeding to checkout and making payment.

Changes aren't allowed once an order is placed. Ensure you review your order before making payment.

No, show the Collection QR using your mobile phone.

Yes, share the Collection QR code with a colleague who can present it for collection on your behalf.

Partial collection is not allowed, only full collection per your order items under your name & staff ID.

No, Queue System only implemented to control traffic flow, safety and crowd at the moment. Please stay tune for future announcement and updates on V-Shop Homepage.

Verify during collection to ensure damaged products are reported to Warehouse directly.

You'll be refunded via store credit equivalent to the item's price, usable for your next purchase.

No, you'll get store credit in V-Shop.

No, points won't expire.

Clearance sales (previously known as Cash Sales) involve products from "Old Gen" and damaged carton goods, which are a mix of old and new generation items.

No, replacements and returns are not permitted during this Pre-Order Clearance Sales. Claims cannot be made due to the quality issue since these are old stocks/damaged cartons.

The expiration date of products is 3 years from the manufacturing date.

Please stay tuned for email announcements regarding the opening of cash sales.

No. The clearance sales orders are sorted & grouped by employee ID who ordered. If you have placed two orders during the clearance sales on V-Shop, during your collection, warehouse will scan one of your Collection QR to identify your Employee ID and pick your ordered stocks for two orders. Hence, you will need to collect ALL stocks you ordered and present two of your V-Shop Collection QRs.

Queue system implemented in Vinda One App to improve the traffic flow, safety in the Vinda premise and crowd control during the clearance sales collection period.

You may access Vinda One App: https://voa.vindagroupsea.com/vindaoneapp Android - Download VindaOne App from Google Play Store (Please ensure it’s the latest version/update from Play Store) to view the Queue System iOS/Huawei – Access the URL via your mobile browser Vinda One App Login details: Username: 6-digit employee ID Password: OA / Windows password

Please head to Gate 1 Security Guard House to present your Employee ID QR and take your queue number. Ensure your vehicle(s) is standby for collection in order to be assigned a queue number.

NOTE: Obtain your queue number between 4.00pm to 6.30pm on the collection day

Security Guard will skip your number if you are not present or ready with your vehicle(s) for drive-in. You would required to take a new queue number from the Security Guard at Gate 1 Guardhouse.

No, Security Guard will skip your number if you are not present or ready with your vehicle(s) for drive-in. You would required to take a new queue number from the Security Guard at Gate 1 Guardhouse.

Please reach out to Plant HR to inform and update your personal email, order ID for separate arrangement.

Please read the communication from email for the designated date for heavy loading.